At Favorite Tutors, we strive to provide the best online tutoring and homework help services to our users. We understand that circumstances may arise that require you to cancel or reschedule a tutoring session or a service. This Cancellation Policy outlines our guidelines and procedures regarding cancellations, rescheduling, refunds, and related matters.
Cancellation and Rescheduling by Users
Tutoring Sessions
- If you need to cancel or reschedule a tutoring session, you must provide notice at least 24 hours before the scheduled session start time. You can cancel or reschedule through your account settings or by contacting our customer support.
- If you fail to provide the required notice or do not show up for a scheduled tutoring session without prior cancellation, the session will be considered delivered, and no refund or rescheduling will be granted.
Homework Help Services
- For homework help services, you may cancel your request before a tutor has been assigned to your task. Once a tutor has been assigned, cancellation may not be possible, and any refund eligibility will be determined on a case-by-case basis.
Cancellation and Rescheduling by Favorite Tutors
Tutor Unavailability
- In the event that a tutor becomes unavailable for a scheduled session due to unforeseen circumstances, we will make reasonable efforts to notify you as soon as possible and offer you the option to reschedule the session at a mutually convenient time or provide a substitute tutor.
- If rescheduling is not possible, we will refund any fees paid for the canceled session promptly.
Service Unavailability
- In rare cases where we encounter technical issues or service disruptions that prevent us from delivering the tutoring or homework help services, we will make all reasonable efforts to notify you and work towards resolving the issue promptly.
- If we are unable to resume the service within a reasonable time frame, we will provide a refund for any prepaid sessions or services that were affected by the unavailability.
Refunds
Tutoring Sessions
- If you cancel a tutoring session with the required notice as outlined in section 1.1, we will provide a full refund of any prepaid fees for the session.
- Refunds for tutoring sessions canceled without the required notice will not be provided.
Homework Help Services
- Refunds for canceled homework help requests will be determined on a case-by-case basis, depending on factors such as the progress made by the tutor and the complexity of the task.
Payment Refunds
- Refunds will be issued using the same payment method used for the original transaction.
- Please note that it may take a reasonable amount of time for the refund to be processed and reflected in your account or statement, depending on your financial institution.
Modifications to the Cancellation Policy
We reserve the right to modify or update this Cancellation Policy from time to time. Any changes will be effective upon posting the revised policy on our website or notifying you through other communication channels. We encourage you to review this policy periodically for the latest information on our cancellation guidelines and procedures.
Contact Us
If you have any questions, concerns, or requests regarding this Cancellation Policy, please contact us at: support@favoritetutors.com.
Please allow us reasonable time to respond and address your inquiries.